The Philippine economy continues to improve, with the International Monetary Fund upgrading its growth forecast from six to seven percent, in contrast to a sluggish outlook for Malaysia, Singapore and Thailand. And one of the key factors behind this improvement is an expanding pool of young, educated workers conversant in English, particularly in the Business Process Outsourcing (BPO) industry.
These were some of the facts cited by Dr. Bernardo M. Villegas in “Making Education Respond to BPO Industry Needs: The Second of a Series of Round Table Discussions on BPO,” organized by the Center for Research and Communication on July 12, 2013, 1:30 to 4:30 P.M. in the Telengtan Hall of University of Asia and the Pacific. In his Welcome Remarks, Dr. Villegas emphasized how research can help educators increase the competitive advantage of Filipino BPO workers.
The RTD discussants also included representatives from Ace Group, Asia Pacific College, Austrade, Benguet Corporation, BPO Workers Association of the Philippines (BWAP), Contact Center Association of the Philippines (CCAP), DOLE-Bureau of Local Employment, DSM Manila LLC, Maersk Global Service Centre Philippines, Meta-Coach Foundation (MCF) Philippines, St. Paul University, TESDA, Tuklas Sining, and UA&P.